Shipping policy

Shipping within Australia

  • Standard Delivery – FREE for orders of $150 and over, $11.90 for orders below $150

  • Express Delivery – $14.90
    (Please note: express delivery refers to the shipping method only. Standard processing times still apply – see details below.)

International Shipping

  • Australia: Standard: $11.90 AUD or FREE for orders over $150 AUD. Express - $14.90 AUD
  • New Zealand: flat rate $32 NZD.
  • United States: flat rate $29 USD.
  • United Kingdom: flat rate £29.
  • Rest of the World: flat rate $59 AUD.

Where are your products sent from?

All orders are dispatched from Australia during business days (Monday to Friday, AEST). Most orders ship within 1–2 business days if items are in stock. For items made to order, dispatch may take 2–5 business days.

How long does delivery take?

Once your order is dispatched, the following delivery time apply:

  • Australia metro areas: 1–3 business days after dispatch

  • Australia rural areas: 3–5 business days after dispatch

  • International: 5–10 business days after dispatch (customs clearance may add extra time)

Please note: orders shipped internationally may be subject to import taxes, customs fees, or duties charged by your local authorities. These costs are the responsibility of the purchaser. Kooshy cannot accept responsibility for these fees.

All delivery times are estimates only. We cannot guarantee delivery by a specific date. Delays can occur that are outside of our control, so refunds or cancellations cannot be offered for late deliveries.

Tracking

Once your order is dispatched, you’ll receive an email with a tracking number and link to the carrier’s website for updates.

Important Notes

  • Orders placed on weekends and public holidays may take an additional 1–2 business days to dispatch.

  • Our order process begins as soon as you submit your order, which means we may not be able to make changes to your order (address, size, colour, removing items, etc.). 

  • During peak periods (May–Aug and Nov–Jan), processing delays of up to 5 business days may occur. Contact us first if your order is urgent.

  • Deliveries within Australia may require a signature. If you’re unavailable, your order will be left at the nearest Australia Post for collection, and you’ll receive a notification.

  • For international deliveries, Kooshy is not responsible for any customs fees or duties charged in your country.

  • We do not deliver to PO Boxes, Parcel Lockers, or Click & Collect addresses.

  • Delivery charges are non-refundable unless the item is faulty (see our Return Policy).

  • Kooshy is committed to providing exceptional customer service and quality products. If an item is unavailable or your order cannot be fulfilled, we’ll notify you within 2 business days with options for backorder, refund, or replacement.

  • We are not responsible for parcels lost in transit due to incorrect or incomplete addresses. If parcels are returned to us, we can re-dispatch (additional shipping costs apply).